How to Run an NPS Survey
- 1Create itPick NPS or CSAT. The question and a follow-up “why?” are ready to go.
- 2Share the linkPut it in an email, an invoice, a receipt or your website.
- 3Watch the scoreSee promoters, passives and detractors and your score week by week.
- 4Close the loopGet an email for low scores, reach out, and tick “followed up”.
Why BlissPoint Access over Delighted, SurveyMonkey, Typeform?
- ✓Personal links put each answer on the right customer in your Contacts, next to their invoices and messages.
- ✓An email reaches you the moment a score comes in at or below your threshold, without the comment or details, so you can follow up fast.
- ✓Promoters, passives and detractors, a weekly trend, and every comment in one view, with a “followed up” check for each one.
- ✓Included in your plan, with no per-response pricing.
What You Get
- NPS (0 to 10) and CSAT (1 to 5) surveys
- Custom questions: ratings, multiple choice and written answers
- Public link and personal links per contact
- Answers land on the contact
- Low-score email alerts
- Weekly trend
- Comments with a follow-up check
- CSV export
Frequently Asked Questions
What is NPS?
Net Promoter Score: the share of customers who would recommend you (9 or 10) minus those who wouldn’t (0 to 6), from -100 to +100.
Do customers need an account?
No. They answer from a link on any phone or computer.
Can I ask my own questions?
Yes. Add ratings, multiple-choice and written questions.
Is my data safe? Could I ever lose my work?
Your work is saved as you go, and our database keeps a rolling restore point covering the last 6 hours, so a recent mistake can be undone to the minute. Every night we also back everything up to a separate, encrypted cloud storage provider, keeping every nightly copy for 35 days and one copy a month for a year. Because the backups live with a different provider than the database, an outage or problem at one never takes your work with it.
Ready to use Surveys?
It comes with every BlissPoint plan, along with every other tool your business needs. Try it all free for 14 days, no credit card needed.
Other Useful Tools
Coming Soon
A look at what's next as BlissPoint Access keeps growing.
The Next Chapter
Payroll and benefits, embedded business banking with virtual cards, business insurance, international money transfers and small business lending — joining the invoicing in any currency and credit building that are already live.
Creator Payments, Merch & Livestreaming
Tips, memberships, digital products, print-on-demand merch and livestreaming — joining the creator home page, owned audience list and Lifeboat backup that are already live.
Education & Tutoring Platform
AI-guided lessons plus live tutors for languages, music, art, trades, and more — for students and lifelong learners alike.
Even More on the Way
An all-inclusive property management suite, human resources software, personal finance tools, more wellness and mental health tools, and much, much more…