How can we help?

The quickest answer is usually Aiva: ask her anything in plain words. Everything else is below.

Getting started

Where do I start?

Answer the three setup questions (Home → “Get set up in a minute”), then say “set me up” to Aiva. She builds your brand, invoice settings and booking page from your website, and your home screen shows only the tools for what you picked.

Open setup →
Which tool do I use for…?

Type what you want to do in “Find a tool” on Home or press Ctrl K (⌘K on a Mac) anywhere. Or just ask Aiva in plain words: she knows every tool and can do most of the work for you.

Can I bring my stuff from QuickBooks, Canva, Mailchimp or Square?

Yes. Switch to BlissPoint has step-by-step guides and importers for customers, items, invoices, contacts, unsubscribes and whole folders of files.

Bring your data over →
I only want a few tools. Can I hide the rest?

Your home screen already shows just the tools for your goals; “Show all tools” is one click away when you want more. You can change your goals any time.

Plans and billing

What does it cost after the free trial?

The trial is 14 days with everything and no card. After that: Member $10, Pro $25 or Business $50 a month, or nine months’ price for a whole year. Every plan has all the tools; they differ in how much you can use each month.

See plans →
What happens if I don’t choose a plan?

Nothing you made is deleted. You can still sign in, see everything and download it; choose a plan whenever you want to make changes again.

How do I cancel?

Billing → Cancel plan. Your plan keeps working until the end of the time you paid for, and you can resume any time before then with one click.

Open Billing →
How do I change my card or get receipts?

Billing → Update card. That opens a secure Stripe page where you change your card, billing email, address or tax ID and download every invoice.

Open Billing →
What are Aiva tasks and AI actions?

Your plan includes a number each month. An Aiva task is one job you give Aiva (“send this invoice”, “plan next week’s posts”); an AI action is a single AI step in a tool, like rewriting a paragraph. You’ll see a note at 80% so nothing stops halfway, and they refill on the 1st.

Aiva and safety

Will Aiva send or post anything without asking me?

Not unless you tell her she can. Anything that goes out in your name waits for your OK first. You choose how hands-on she is, kind by kind, in Settings → Aiva, and most things she does can be undone.

Aiva settings →
Is my data safe?

Everything travels encrypted, and you can turn on two-step sign-in and get an email whenever a new device signs in. Passwords in Password Safe are encrypted on your device before they reach us. We do not sell your personal information.

Security settings →
Can I download everything?

Yes, any time: Settings → Your data makes one download of everything in your account.

Download my data →
How do I get fewer emails?

Settings → Notifications: choose instant, a once-a-day digest, or off for each kind. New accounts start quiet, with the less urgent kinds in the daily digest for the first week.

Notification settings →

Getting help

How do I talk to a person?

Ask Aiva first: she fixes most things on the spot, and if she can’t, she passes it straight to our team with the details so you don’t have to explain twice. You can also email solutions@blisspointaccess.com.

Something isn’t working.

Tell Aiva what happened, or use the Feedback button in the sidebar. Either way it reaches the people who build BlissPoint, and you’ll hear back when it’s fixed.

Our words, explained

Aiva
Your assistant. Ask her in plain words and she does the work across every tool, asking before anything goes out in your name.
Aiva task
One job you give Aiva, like “send this invoice” or “plan next week’s posts”. Your plan includes a number each month.
AI action
One AI step inside a tool, like rewriting a paragraph or tailoring a resume. Your plan includes a number each month.
Areas
Groups of related tools, like Money or Marketing, so you can find things without scrolling past everything.
Autopilot
“Let Aiva post for me”: she writes and schedules your social posts on a rhythm you set, and you can review them first.
Brand Kit
Your logo, colours, fonts and photos in one place, so everything Aiva and the design tools make looks like you.
Workspace
A separate space for each business you run, with its own clients, invoices, brand and posts. Most people have one.
Plus
An add-on to any plan for more of the monthly allowances: storage, mailboxes, Aiva tasks and more.
Client portal
A private page where a client sees their invoices, documents and messages from you.
Digest
One email a day that gathers the less urgent notices, instead of one email each.
Made by Aiva
A small credit line on content Aiva makes. Pro plans and up can turn it off in Settings → Aiva.

Still stuck? Email solutions@blisspointaccess.com.