Why BlissPoint Access over TeamViewer, AnyDesk, Zoho Assist, GoToAssist?
- ✓TeamViewer and AnyDesk both require your customer to download and run an application before you can see their screen — a real barrier for a non-technical customer trying to fix one thing. Here, a support session is a link: they click it, share their screen from the browser's own picker, and you're looking at it.
- ✓Draw directly on the customer's shared screen to circle a button or point at a menu — something most screen-share tools charge extra for or leave out entirely — plus send a file to them (a fix, a document, a script) without switching to email.
- ✓Reuses the same browser-only WebRTC calling infrastructure as Web Conferencing, so a support session already has audio, video, and chat alongside the screen share — not a stripped-down, screen-only tool.
What You Get
- A support session link a customer joins from any browser — nothing to install, ever
- Live screen sharing with a dedicated large "stage" view
- Draw directly on the shared screen to point things out, with a clear-drawing reset
- Peer-to-peer file transfer during the session — no email attachment needed
- Full audio/video calling and chat alongside the screen share
Frequently Asked Questions
Does my customer need to install anything?
No — they join from a link in their own browser. Screen sharing uses the browser's built-in picker, the same as sharing a tab on any video call.
Can I actually control their mouse and keyboard?
No — this is screen-share support, not remote-control takeover. You see what they see and can draw on it and send files, but input stays on their end. That's a deliberate trade for zero-install, browser-only access.
Where do transferred files go?
Directly between the two browsers over a peer-to-peer connection — they never pass through or get stored on our servers.
Is there a session limit?
No — start as many support sessions as you need, on any plan.
Ready to use Desktop Support?
It comes with every BlissPoint plan, along with every other tool your business needs. Try it all free for 14 days, no credit card needed.
Other Useful Tools
Coming Soon
A look at what's next as BlissPoint Access keeps growing.
The Next Chapter
Payroll and benefits, embedded business banking with virtual cards, business insurance, international money transfers and small business lending — joining the invoicing in any currency and credit building that are already live.
Creator Payments, Merch & Livestreaming
Tips, memberships, digital products, print-on-demand merch and livestreaming — joining the creator home page, owned audience list and Lifeboat backup that are already live.
Education & Tutoring Platform
AI-guided lessons plus live tutors for languages, music, art, trades, and more — for students and lifelong learners alike.
Even More on the Way
An all-inclusive property management suite, human resources software, personal finance tools, more wellness and mental health tools, and much, much more…